Responsible Gaming
At Casibee, we want you to enjoy your experience on our website while being fully aware of the social and financial risks associated with problem gambling. Playing games of chance that involve money means there is always a risk of losing money. Gambling can be addictive and harmful if not controlled and kept in moderation. We urge all our customers to play responsibly and seek help if they feel their gambling activity is becoming a problem.
Limits and Self-Exclusion
To support responsible gaming, Casibee offers several tools to help you manage your gambling activities. If you feel the need to restrict your gambling, you can contact our Customer Support to access the following options:
- Self-Exclusion: This option allows you to exclude yourself from using your Player Account on our website for an indefinite period. When you request self-exclusion, we will close your account and refund any remaining balance. During this period, you will not receive any promotional offers or communications from us, and you will not be able to reopen your account.
- 24-Hour Cool Down Period: If you want to take a short break from gambling, you can request a cool down period. This is not a self-exclusion but a temporary pause. Once requested, you will receive confirmation from us. You can also adjust the cool down period: extending it will take effect immediately, while shortening it requires a 24-hour cooling off period unless the cool down is due to end within that timeframe.
Safety Tools and Age Restrictions
Casibee is committed to preventing underage gambling. We prohibit anyone under the legal age from playing on our website. To enforce this, we require date of birth registration during the sign-up process and implement various measures to ensure children cannot access our services.
We also support parents and guardians in preventing children from accessing gambling websites. You can use filtering programs such as Net Nanny, CYBERsitter, or Internet Content Rating Association. These tools help block certain websites and allow you to schedule and monitor your children's internet access, keeping a record of the websites they visit during these periods.
Support Options
If you are concerned about your gambling habits or those of someone close to you, professional organisations can provide confidential support and advice. We recommend contacting specialist organisations such as GamCare and GambleAware. These organisations offer help for problem gambling and can guide you towards safer gambling practices.
Remember, gambling should be a form of entertainment, not a source of stress or financial difficulty. Please play responsibly and use the tools and support available to maintain control over your gambling activities.